These Terms of Service (“Terms”) govern your access to and use of the AnnoMotion website, the ArcadeOn Engine desktop application, and the AI creator tools we offer at annomotion.studio (together, the “Services”). AnnoMotion is a product of ArcadeOn Studios, the trading name of Ash Lyndhurst, a sole trader based in the United Kingdom. “We”, “us” and “our” mean Ash Lyndhurst trading as ArcadeOn Studios, and that is who you contract with when you use or buy anything on the Services. By using the Services you agree to these Terms. If you do not agree, you must not use the Services.
1. Acceptance of Terms
By creating an account, installing the ArcadeOn Engine app, or otherwise using the Services, you confirm that you are at least 13 years old (the UK digital-consent age under data-protection law is 13; some EEA countries set it higher, up to 16), and that you agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.
2. Who we are
AnnoMotion is run by ArcadeOn Studios, an independent software studio based in the United Kingdom. ArcadeOn Studios is the trading name of Ash Lyndhurst, a sole trader (not a limited company). We operate this website and the ArcadeOn Engine app, and we publish a small number of games and tools (currently including ArcadeOn Pixel and ArcadeOn Sprite). Individual products may have additional terms or licence notices, which we will make clear at the point of use.
- Legal name: Ash Lyndhurst
- Trading as: ArcadeOn Studios
- Business type: Sole trader
Contact: hello@arcadeonstudios.co.uk.
3. Accounts
If you register for an account you agree to:
- Provide accurate, current and complete information;
- Keep your password confidential and rotate it if you suspect it has been compromised;
- Be responsible for all activity under your account, including any AI generations or purchases made;
- Promptly notify us at hello@arcadeonstudios.co.uk of any suspected unauthorised use.
Where we issue an API token (for example, to authenticate the ArcadeOn Engine desktop app), that token is the equivalent of your password — keep it secret and revoke it if it leaks.
4. Acceptable use
When using the Services you agree not to:
- Break any applicable law or infringe any third-party rights, including intellectual-property rights;
- Impersonate another person or entity, or misrepresent your affiliation with anyone;
- Hack, reverse engineer, probe, scrape at scale, or circumvent any security feature of the Services;
- Upload or distribute malicious code, spam, or content designed to cause harm;
- Harass, threaten or harm other users or our staff;
- Use the AI tools to generate, distribute or host content that is unlawful, defamatory, hateful, sexually explicit involving minors, designed to deceive (e.g. non-consensual likenesses, political disinformation), or otherwise harmful;
- Resell, sublicense or commercially re-distribute access to the AI tools themselves — that is, put the generator in front of other people as a service, wrapper, reseller account, bot, plug-in or API of your own, whether you charge for it or not. This restriction is about the tools, not about the assets you make with them: see “Client work” immediately below;
- Use the Services for any form of real-money gambling or wagering.
Client work and work for hire are permitted. The resale restriction above is aimed at reselling the generator, not the output. You may use the Services on someone else's behalf and deliver the resulting assets to them — as a freelancer, contractor, studio or agency — and you may charge for that work, assign or licence the assets to your client, and let your client use them commercially in their own products, on the same terms you hold under § 6. Nothing here limits the kind of work you may take on or who you may take it for, and you do not need any separate licence, permission, plan or agency tier from us. Client work is simply a commercial use of output you own under § 6, and it is permitted on the same basis as any other, subject to the rest of these Terms. What you must not do is give your client (or anyone else) access to the AI tools themselves, resell credits or account access, or build a product whose purpose is to let other people generate assets through your account. Put simply: selling the work is fine; selling the machine is not.
These rules apply to everything you do on the Services. Additional rules apply to anything you publish where other people can see it — public share links, the community gallery, comments, ratings and your public handle. Those are set out in § 12.
5. Intellectual property
The Services — including the underlying software, the ArcadeOn Engine app, our designs, logos, text, graphics and trade marks — are owned by us (ArcadeOn Studios) or our licensors, and are protected under United Kingdom and international intellectual-property laws. Nothing in these Terms transfers any of our intellectual property to you. You may not copy, modify, distribute, publish, reverse engineer, or create derivative works from our Services except where expressly permitted by law or by us in writing.
6. Your content & AI generations
You retain ownership of any content, prompts, source images, projects and other material you submit to or create using the Services (“Your Content”). We do not use Your Content to train AI models.
The default licence — private, and only to run the Services for you. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process and display Your Content solely so we can operate the Services for you (for example: storing your uploaded image so the Image Generator can run, then storing the resulting file so you can download it). Under this licence alone, Your Content stays private to your account. We do not publish it, list it, or show it to anyone else.
The public licence — granted only when you choose to publish. Some parts of the Services let you publish Your Content where other people can see it. Publishing is never automatic: it happens only when you take a deliberate action yourself, namely when you
- create a public share link to a generation (a
/s/…link, which anyone holding the link can open, and which search engines are permitted to index); - publish a shared generation to the public community gallery, where it is listed on a browsable page and on your public profile; or
- post a comment, a rating, or claim a public handle.
When — and only when — you do one of those things, you additionally grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, publicly display, publicly perform, communicate to the public and distribute that specific content, and to make the technical adaptations needed to serve it (for example resizing it into a thumbnail, converting it to another file format, or extracting a still frame from a video). That licence is granted for the purposes of operating and promoting the Services, and for no other purpose. It is sublicensable only to our hosting, storage, content-delivery and other infrastructure providers, and only to the extent needed to store and deliver the content to people viewing it. We do not sell it, licence it on to anyone else, or use it to train AI models.
Taking it down again. You can revoke a share link, remove an item from the community gallery, delete a comment, or delete the underlying generation, at any time from your account. When you do, the public licence above ends for any further display by us and we stop serving that content publicly. Please be realistic about what removal can and cannot achieve: we cannot recall copies that have already left our systems. Search-engine indexes and caches, other people's browser caches, screenshots, reposts and downloads made while the content was public are outside our control, and removal here does not delete them. If you would not be comfortable with a copy existing permanently, do not publish it.
You keep ownership. Nothing in this section transfers ownership of Your Content to us. Both licences above exist only so we can run the Services and, where you have asked us to, publish what you have chosen to publish.
Your promises about what you publish. By publishing anything under this section you confirm that you own it or otherwise hold all rights necessary to publish it and to grant us the licence above; that publishing it does not infringe anyone's intellectual-property, privacy, publicity or other rights; and that it complies with § 4 and § 12. You agree to indemnify us against any third-party claim, demand, loss, damage, cost or reasonable legal expense arising from content you publish, or from your breach of this paragraph. This indemnity does not apply to the extent the claim results from our own breach of these Terms or our negligence, and nothing in it affects your statutory rights as a consumer.
AI generations — you own them. Subject to applicable law and the policies of our underlying AI provider, you own everything the AI tools generate for you, in whatever form it takes — for example images, sprite sheets, vector art, 3D models, audio, music, voice, sound effects, video, animation and text — and this includes output from any tool we add to the Services in future. Your ownership does not depend on your plan, we do not co-own it, and we take no share of what you make from it. You are responsible for ensuring you have the rights to any reference material you upload, and for making sure your generated output is fit for your intended use before relying on it commercially.
What you may do with it. Output you download is licensed to you for commercial use on every plan, and on no plan — shipping it in a game or product you sell, work you produce for a client, advertising and marketing, the lot — worldwide, with no royalty, no revenue share, no unit cap and nothing to ask us first. This does not depend on having a subscription, whether your credits came from a plan, a credit pack or a free allowance, and it does not end if a plan you hold ends. There is no separate commercial, agency or enterprise licence to buy.
Within the licence you hold under this section, you may use your output in your own work and in work you produce for a client — see § 4, which sets out what you may and may not do with the tools themselves.
No watermarks, and no charge to export. We do not watermark, brand, sign, tag or otherwise mark the output the AI tools generate for you. This applies on every plan and to free credits alike — there is no watermarked free tier and no “remove the watermark” upgrade. Downloading or exporting something you have already generated costs no credits and is not metered or capped: the credit cost is for producing the file, and the file you export is the file the tool produced, at the same quality and in the same formats whatever plan you are on or not on. Nothing is marked, degraded, held back, rate-limited by plan or put behind an upgrade, and a lapsed plan does not lock you out of your own work. This is a commitment, not merely a description of how the Services happen to work today. If we ever changed it we would do so only under § 17, and it could never apply to output you had already generated.
Material you upload — and what owning the output does not give you. Several tools work on a file you supply rather than on a prompt alone: a reference image, a photo, a video, a 3D model, or an audio recording (the stem separator, for instance, takes a finished track apart into its parts). You are responsible for holding the rights to anything you upload, and you must not upload material you have no right to use. With recorded music this catches people out, because there are normally two separate rights in the same file — the underlying composition, and the particular recording of it — and having bought, downloaded or streamed a copy gives you neither. The same goes for images, video, 3D assets and text you did not create yourself. Your ownership of output under this section is ownership of what the tools produced for you; it gives you no rights in third-party material you fed in, and it does not turn a separated stem, a restyled image, a retextured model or any other derivative of someone else's work into something you are free to release. Use these tools on your own material, on material you are licensed to use, or on material that is out of copyright — and if you are not sure, do not publish the result. If you publish the result here, “Your promises about what you publish” above and § 12 apply to you as well.
Deletion. You can delete individual generations through the dashboard, or request deletion of your entire account by emailing us. Deletion of an account removes your stored generations within a short retention window.
7. AI credits
The AI tools are paid for in credits. Credits are a prepaid right to use the AI tools. They are not money, e-money or a deposit: they have no cash value, cannot be exchanged for money, and cannot be sold, transferred or given to another account. You can buy credits in packs through the Billing page using Stripe Checkout, or receive them each month with a subscription (see § 8). The current packs and per-tool credit costs are shown at checkout and on the Billing page. We may change pack prices and composition, and the number of credits each tool costs, from time to time. A change to what a tool costs is shown on the site before it applies, and applies only to generations you start after that; it never reduces the number of credits already in your balance.
How credits are charged. A generation debits credits at submission time. If a job fails at the provider, or if our system times it out before the provider has finished it, the credits for that job are returned to your balance automatically — or, where the part of the output you paid for was delivered (for example, the video clip behind a sprite sheet that could not be assembled), you keep that output instead. You do not need to ask. One narrow exception: if our AI provider reports that it completed the generation (and charged us for it) but our system could not collect the result, the job is shown as failed and its credits are not returned automatically. If that happens to you, contact us — this does not affect your rights under “Your statutory rights” in § 9. A generation that completes as requested is not re-credited because you do not like the result: AI output is inherently variable (see § 11), and running a prompt again costs credits again.
“Refunded” credits are credits, never cash. Wherever these Terms, a tool page, an email or the Services say that a job was “refunded”, “auto-refunded” or that its credits “go back”, that means credits returned to your credit balance. It is never a payment of money to you, and it is not a refund of any purchase under § 9.
Free and promotional credits. Credits we give you rather than sell you — the signup bonus, daily or claimed credits, referral rewards and any other promotional or goodwill grant — have no monetary value and are never refunded or paid out in any form. They may come with limits that we tell you about when we offer them (for example, daily credits reset at the end of each day and may only be usable on some tools), and we may withdraw them if they were obtained in breach of these Terms, for example through duplicate accounts.
Expiry. Credits you have paid for, including subscription allowances, do not expire so long as your account remains in good standing. If we close your account for breach of these Terms (see § 14), any remaining credits are forfeited. Please note: if you delete your own account, any credits remaining in it are permanently removed with it, because credits exist only in the account they were added to and cannot be cashed out or moved. If you have a balance, use it before you delete, or contact us first.
Reversed payments. If a payment is refunded or reversed — including by a chargeback — the credits that payment granted are removed from your balance (see § 9).
8. Billing & purchases
All payments are processed by Stripe under Stripe's own terms. We do not see or store your full card details. Prices are shown in GBP including any applicable VAT.
We sell three kinds of paid product:
- Credit packs — one-off purchases that top up your AI credit balance.
- Credit subscriptions — recurring plans (Indie and Studio) that grant a monthly allowance of AI credits (see the “Subscriptions” subsection below).
- ArcadeOn Engine 2.0 Lifetime Licence — a one-off purchase that unlocks Pro features in the ArcadeOn Engine app for the life of the product (see § 10).
For one-off products (credit packs and the lifetime licence) you will only be charged when you click a buy button and complete checkout. Stripe may store your card on file if you elect to do so, but we will not initiate further one-off charges without a new explicit purchase.
Subscriptions. We offer two recurring credit plans, each available on a monthly or annual billing cycle:
- Indie — 300 credits per month (£5.99/month, or £53.99/year).
- Studio — 750 credits per month (£14.99/month, or £134.99/year).
The current plans and prices are shown on the Billing page and confirmed at checkout, in GBP including any applicable VAT.
Auto-renewal & billing. Subscriptions are recurring. Once you subscribe, Stripe automatically renews and charges your chosen plan at the start of each billing period — monthly plans each month, annual plans once a year — until you cancel. By subscribing you authorise these recurring charges. We may change plan prices, allowances or composition from time to time. We will tell you by email at least 30 days before a price increase, or a change that reduces your plan, takes effect on your subscription; it then applies from your first renewal after that notice period, and you can cancel before it applies (see “Cancelling & changing plans” below) so that you are never charged the new price without having had the chance to leave.
How credits are granted. Your credit allowance is granted monthly regardless of billing cadence. Monthly plans receive their allowance at the start of each monthly period. Annual plans pay once but still receive the same monthly allowance dripped across the twelve months of the term, rather than the whole year’s credits up front. Subscription credits are added to your single credit balance and, in line with our current behaviour, they roll over and do not expire while your account remains in good standing (see § 7). If we ever introduce a limit on how many subscription credits can roll over, we will give you at least 30 days’ notice by email and on the Billing page before it takes effect, it will apply only to credits granted after it takes effect, and it will never remove credits already in your balance.
Cancelling & changing plans. You can cancel your subscription at any time from your Billing page; the Stripe billing portal linked there remains available for updating your payment details and viewing invoices. When you cancel, your subscription remains active and you keep your plan access and any credits already granted until the end of the period you have already paid for; you will not be charged again, and no further monthly allowances are granted after that period ends. Cancelling takes effect at the end of that period and does not entitle you to a refund for any part of it (see § 9). Any credits already in your balance remain yours subject to § 7, with one exception: your monthly allowance is added at the start of the day a new period is due, a few hours before that period is charged. If you cancel on that day before the new period has been charged, it is never charged, so the allowance added for it is removed from your balance (up to the balance you hold at the time). You can resume a cancelled subscription from your Billing page at any time before it ends, and any allowance removed in this way is then returned.
You can also switch between the Indie and Studio plans (or between monthly and annual billing) from your Billing page. Moving to a plan with a larger monthly allowance takes effect immediately and is charged on a prorated basis for the remainder of the current period. Moving to a plan with a smaller monthly allowance also takes effect immediately but is not prorated: you keep the credits already granted for the current month, nothing is refunded for the rest of the current period, and the lower price applies from your next renewal — or, if the switch also changes between monthly and annual billing, from the day you switch, when the new billing period starts and is charged. The smaller plan’s monthly allowance starts from your next monthly allowance date. A move to a smaller plan becomes available once the current month’s renewal has been charged, and your Billing page tells you when that is.
Cooling-off for subscriptions. Before you subscribe, our checkout asks you to confirm, by ticking a box, that you want your subscription to start immediately and that you understand you lose your 14-day right to cancel once your purchase is complete; we confirm that by email after you pay. Your first month’s credit allowance is added to your balance as soon as the first payment completes, which is when supply begins and the 14-day right ends (see § 9). If the law nonetheless treats your subscription as a service that you may still cancel within 14 days of subscribing, you can do so by emailing us within that period; because you asked us to start straight away, you must pay for what we supplied before you told us, which includes the credit allowance already made available to you, and we will refund any balance the law requires. None of this affects your right to cancel future renewals at any time as described above.
Who may buy. You must be 18 or over, or have the permission of a parent or guardian, to buy credits or a subscription. If you buy for purposes relating to your trade, business, craft or profession, you do so as a business customer — see “Business customers” in § 9.
9. Refunds & the 14-day cancellation right
In plain English: no refunds for change of mind or unused credits — your legal rights are unaffected. Once you have paid for credits, a subscription or a licence, we do not give your money back for a change of mind, unused credits, part of a billing period, cancelling, or AI output you don’t like.
The exceptions are the ones the law insists on (for example, something we supplied was faulty and can’t be put right) and billing mistakes on our side, such as a duplicate charge, which we correct. A job that fails gets its credits back automatically — as credits, not cash. This summary is for convenience; the paragraphs below are the binding terms.
No refunds for change of mind or unused credits. Payments for credit packs, subscriptions and the ArcadeOn Engine licence are non-refundable, except where the law requires otherwise (see “Your statutory rights” below) and except for correcting a billing error. In particular, and subject only to those exceptions, we do not give refunds, partial refunds or account credit:
- because you changed your mind, or no longer want or need what you bought;
- for credits you have not used — including when a subscription ends, when you delete your account, or when free or promotional credits run out;
- for any part of a subscription period, including after you cancel, or after you move to a smaller plan (see § 8);
- because you are unhappy with AI output that was generated as requested (see §§ 7 and 11);
- where we suspend or close your account because you breached these Terms (see § 14).
The one piece of small print that matters: once we start supplying, the 14-day cooling-off period is gone. Under the UK Consumer Contracts Regulations 2013 you would normally have 14 days to cancel an online purchase and get your money back. For digital content, that right ends once supply begins if, before it began, you asked for it to start immediately and acknowledged that you would lose the right. We ask you to do both — by ticking a box on our checkout page before we take you to payment (or, for a plan change that is charged straight away, before we make the change) — and we confirm it by email once your purchase is complete. Supply begins, and the 14-day right ends, as soon as what you bought is made available to you: for credits, the moment they are made available on your balance; for a subscription, the moment its first allowance is added (see also “Cooling-off for subscriptions” in § 8); for a change to a larger plan or to a different billing interval, the moment the first monthly allowance under the new plan is added to your balance, which happens at your next monthly credit window rather than on the day you change; for the lifetime licence, the moment it is unlocked on your account. Leaving the credits unspent does not preserve the right.
Credits returned automatically are not a refund. If a job fails or times out, its credits go back to your balance on their own, as § 7 describes (including its one narrow exception). That is how credits work; it never involves a payment of money.
Billing errors. If you are charged twice for the same purchase, charged for something you did not order, or charged the wrong amount because of a mistake on our side, we will put it right by refunding the amount wrongly charged to your original payment method. Correcting our own billing error is not a refund of a purchase under this section. Email hello@arcadeonstudios.co.uk with your Stripe receipt as soon as you notice.
Chargebacks and payment disputes. If you think a charge is wrong, please contact us first at hello@arcadeonstudios.co.uk: we will look into it promptly, and it is usually resolved much faster than through your bank. If a payment to us is disputed or charged back with your bank or card issuer, or is otherwise reversed:
- we will remove from your balance the credits that payment granted — for a credit pack, the pack’s credits; for a subscription payment, the monthly allowance that payment paid for (a partial refund removes a proportionate share). Your balance is never taken below zero;
- after a full refund or a chargeback, we will stop granting further monthly allowances on the subscription that payment belonged to; and we may reverse any referral reward linked to the purchase;
- we may suspend your account, or your ability to make purchases or run generations, while the dispute is open, and where a dispute of a valid charge was not made in good faith we may close the account under § 14;
- we may give Stripe and your card issuer evidence of the purchase, including the consent you gave at checkout, our confirmation email and your use of the Services.
Your statutory rights. Nothing in these Terms affects your statutory rights as a consumer. If digital content or a service we supply is faulty, not as described, not of satisfactory quality or not fit for purpose, the Consumer Rights Act 2015 may entitle you to a repair or replacement, a price reduction, or in some cases a refund, and nothing in this section limits, waives or delays that. Where something we supplied goes wrong, we will normally first try to put it right — for example by running the job again or returning its credits — and where that is not possible, or does not fix the problem within a reasonable time, you may be entitled to a price reduction or refund. To raise a problem, email hello@arcadeonstudios.co.uk with your Stripe receipt and a short description of what went wrong. § 15 does not limit any liability that the law does not allow us to limit.
Business customers. If you buy for purposes relating to your trade, business, craft or profession, you are not a consumer: the 14-day cancellation right and the consumer rights above do not apply to that purchase, and every payment is final and non-refundable except for correcting a billing error. Nothing in this paragraph excludes any liability that cannot be excluded by law.
10. ArcadeOn Engine & the lifetime licence
The ArcadeOn Engine desktop application is a Windows app for building 2D games. The app itself is free to download and install. Pro features inside the app are gated by the ArcadeOn Engine 2.0 Lifetime Licence (£24.99 one-off purchase).
When you buy the lifetime licence:
- You receive a personal, non-exclusive, non-transferable, perpetual right to use the Pro features of the ArcadeOn Engine 2.0 product family;
- The licence is tied to the AnnoMotion account that paid for it, and is validated by your account credentials when the app launches;
- “Lifetime” means the life of the ArcadeOn Engine 2.0 product. We are not committing to maintain the product indefinitely, but we do commit to giving you the version you bought, plus reasonable updates and bug fixes during active development, plus free access to subsequent 2.x point releases (e.g. 2.1, 2.2) while they remain part of the same product line;
- If we discontinue the 2.0 product line entirely, your lifetime licence carries forward to a comparable successor product where commercially reasonable. If we cannot offer that, we will tell you what we can offer in writing;
- You may install and use the app on devices you personally control. You may not redistribute, resell, sublicense or share your account credentials with others.
Assets you create with the ArcadeOn Engine, and games you build with it, belong to you. You may release them commercially, including under your own licence, subject to § 4 and § 6.
11. AI tools
Our AI tools (including image generation, image restyling, spritesheet, video, music, sound-effect and stem-separation tools) generate output based on your prompts and reference material. They are provided through one or more third-party AI providers. AI output is inherently variable and may be inaccurate, incomplete or unsuitable for a particular purpose. You are responsible for:
- Reviewing AI output before using it in production work;
- Ensuring you have the rights to any reference images or text you provide;
- Making sure your use of generated content complies with applicable law in your jurisdiction.
We may impose rate limits, queue caps, and per-tool credit costs at our discretion to keep the service stable for everyone. We may decline or interrupt jobs that appear to breach § 4 (acceptable use).
12. Community, public sharing & user content
Parts of the Services let you publish work, comment on other people's work and be seen by strangers. This section governs those parts. It applies in addition to § 4 (acceptable use) and § 6 (the licence you grant when you publish).
What becomes public. Publishing an item to the community gallery makes the following visible to anyone on the internet: the generated file itself (or a thumbnail of it), the tool that produced it, any caption you gave it, the prompt you typed if the tool records one, the date you published it, the number of comments and likes it has, and your public handle. Your account name, email address, profile photo and the filenames of anything you uploaded are not published. Generations you have not shared stay private.
Your public handle. To post, comment or rate you must claim a handle. Please choose it carefully:
- It is public. It appears on every item you publish, on every comment you post, in the page addresses of your public profile, and to logged-out visitors and search-engine crawlers alike;
- It is permanent for as long as you hold it. There is no rename, and you cannot give a handle up while keeping your account — a handle that could be freed on demand could be claimed by someone else and inherit links that point at you. Deleting your account is the one thing that does release it: once the account record is gone the handle is held by nobody and could in principle be claimed by another user later, so tell us first if that matters to you. If your handle is genuinely wrong (a typo, or a handle that is misleading through no fault of yours), email us and we will look at it by hand;
- It must not impersonate another person, business or brand, suggest that you are AnnoMotion staff, or be chosen to mislead. Certain handles are reserved and cannot be claimed;
- Do not put personal information in it that you would not want published, and do not use a handle you rely on to stay anonymous elsewhere.
What you must not publish. In addition to § 4, you must not publish, post, comment or choose a handle that:
- Is unlawful under the laws of England and Wales, or promotes, facilitates or provides instructions for unlawful activity;
- Infringes anyone's copyright, trade mark, database right, design right, moral rights, privacy or image rights — including uploading someone else's work or a character, logo or likeness you have no right to publish;
- Sexualises a child in any way, or is child sexual abuse material. There is no context in which this is permitted; we will remove it, terminate the account without notice, and report it to the appropriate authorities;
- Is pornographic, sexually explicit or gratuitously violent, or depicts a real identifiable person in a sexual or intimate way without their consent;
- Harasses, bullies, threatens, stalks or incites violence against anyone; or attacks people on the basis of race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation or age;
- Encourages or provides instructions for suicide, self-harm or an eating disorder;
- Impersonates any person or organisation, or misrepresents your identity or affiliation;
- Is spam, bulk or repetitive posting, undisclosed advertising, a scam, a phishing attempt, or an attempt to drive traffic to malware or fraud;
- Contains malware, or a link or file intended to compromise a device or account;
- Discloses someone else's private information — home address, phone number, financial details, identity documents — without their consent;
- Is obtained by automated collection of, or is used to enable automated collection of, content or personal data from the community pages. Do not scrape the Services, and do not use the community pages to build a dataset.
You must also not manipulate the community's rankings or counters — for example by creating additional accounts to like, comment on or promote your own work.
Moderation is a right, not an obligation. We may, at our discretion and without prior notice, remove or hide any published item, comment, rating or handle; unpublish a share link; suspend a person's ability to post; or suspend or terminate an account. We may do this where we believe content breaches these Terms, where we are required to by law, or where leaving it up would create a serious risk to users, to third parties or to us. We do not pre-screen or monitor published content, and we are under no general obligation to do so. Nothing in this section makes us responsible for content we have not reviewed, and the fact that content is still visible is not a statement that we have looked at it or approved it. Decisions about removal are ours. Where a removal is a mistake we will reverse it — our moderation actions are reversible by design — but we do not undertake to explain every decision, and we do not run a formal appeals tribunal. If you believe we have got something wrong, email us and say so.
Reporting content. Every public item and comment carries a “Report” control. Reports go to a queue that a member of our staff reads and closes as either actioned or dismissed; there is no automated decision-making in that process. You will need to be signed in to file a report, because that is what lets us de-duplicate and rate-limit the queue — if you do not have an account, you can email support@annomotion.studio instead, and that channel is open to anyone. Your identity is attached to any report you file and is visible to our staff. It is never shown to the person you reported or to any other user. Do not use the reporting system to harass someone: filing reports you know to be false is itself a breach of these Terms.
Other people's content is not ours. Content published by users is the responsibility of the person who published it. We do not create it, endorse it, verify it, check that the person publishing it holds the rights to it, or guarantee that anything said in a comment is true, accurate, safe or lawful. Any opinion expressed in the community is that of its author and not ours. You use, download and rely on other users' content at your own risk, and you should satisfy yourself that you are entitled to use anything you take from it. This does not limit our liability under § 15 where the law does not allow it to be limited.
If you breach this section. We may remove the content, withdraw your ability to post, suspend your account, or terminate it — see § 14. Repeated or serious breaches will be treated as serious breaches for the purposes of that section, and repeat infringement of other people's intellectual-property rights will lead to termination.
13. Copyright and other intellectual-property complaints
If you own, or act for the owner of, intellectual property that you believe has been published on the Services without permission, tell us and we will act on it. Send a notice to hello@arcadeonstudios.co.uk with the subject line “IP complaint”, or use the “Report” control on the item itself and choose the copyright reason.
To let us act quickly, please include:
- Your name and contact details, and the rights holder you represent if it is not you;
- A link to the exact page or item you are complaining about (the
/s/…share address, the community page, or the comment); - A description of the work you say has been infringed, and where we can see the original;
- A statement that you believe in good faith that the use is not authorised by the rights holder, its agent or the law;
- A statement that the information in your notice is accurate, and that you are the rights holder or authorised to act for them.
We will review the notice and, where it appears well-founded, remove or disable access to the material. We may pass the substance of your notice (including your identity, where we are entitled or required to) to the person who published the material so that they can respond. If you are that person and you believe the material was removed in error, email the same address and tell us why; if we agree, we will restore it. We may terminate the accounts of people who repeatedly infringe.
Please do not use this route for complaints that are not about intellectual property. Illegal content, harassment and safety concerns should go through the “Report” control or to support@annomotion.studio, which reaches the same team faster.
14. Account suspension & termination
We may suspend or terminate your account or access to any part of the Services where you breach these Terms, where we are required to by law, or where continued access poses a serious security or reputational risk. Where the breach is minor and capable of cure, we will normally give you a chance to fix it before suspending the account. You may terminate your account at any time by emailing us. Termination does not entitle you to a refund of unused credits or of any subscription period unless the law requires one (see § 9). If we close your account, or withdraw a paid part of the Services, for a reason that is not your breach of these Terms, we will give you reasonable notice where we can, and any refund the law requires for paid credits or subscription time you can no longer use.
15. Disclaimers & limitation of liability
The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement. If you are a consumer, nothing in this section excludes or limits your rights under the Consumer Rights Act 2015 — including that digital content is of satisfactory quality, fit for purpose and as described (sections 34 to 37) and that services are performed with reasonable care and skill (sections 49 to 52), and, for any goods, sections 9 to 17 — or the remedies the Act gives you.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law — including your statutory rights as a consumer.
Subject to the paragraph above, our total liability to you arising out of or in connection with the Services in any 12-month period will not exceed the greater of (a) the total fees you have paid us in that period, or (b) £100 (one hundred pounds sterling). We will not be liable for any indirect, special or consequential loss, including loss of profits, revenue, data, content or goodwill.
16. Governing law & jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. You and we agree to submit to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any statutory rights you may have as a consumer under the laws of your home country.
17. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date at the top of this page will reflect the most recent version. We will tell you about a material change by email or through the Services before it takes effect — at least 30 days before, for a change that affects a subscription you pay for (see § 8), and you may cancel before it applies. Changes apply from the date they take effect and never retrospectively: each purchase you have already made stays governed by the Terms in force when you made it (your confirmation email records which version), except that a subscription is an ongoing contract, so a change may apply to it from a renewal after the notice described in § 8. Continuing to use the Services after a change takes effect means the updated Terms apply to that later use and to later purchases.
18. Contact
If you have any questions about these Terms, please contact us at hello@arcadeonstudios.co.uk.